To understand the requirements of this standard for personnel involved in developing, implementing, managing and maintaining compliance and its effectiveness of their Management System.
The eLearning material covered all the requirements of the standard [Clause 4 to 8) with supporting illustrations / examples to make it simple and facilitate effective learning.
4. Quality Management System Requirements
5. Realization of Service and Service-related Product
6. Quality Management System Measurement, Analysis, and Improvement